New features
Expanded Custom Field Support for Jira Service Management
The number of supported custom fields for Jira Service Management has been expanded, enabling seamless read and write access with the Jira Workflow Toolbox. This feature improves workflow customization and data handling. The newly supported fields are:Assets objects
Organizations
Request participants
Request type
Team
New Parser Functions for Easier Data Access in Jira Service Management
New parser functions are now available for Jira Service Management, making accessing information related to groups, organizations, and asset objects easier. These new functions streamline workflow automation and improve data retrieval. The newly provided parser functions are:getNameFromAsset() - Obtain the names of asset objects
getAttributeFromAsset() - Access specific attributes from asset object
getAssetsFromAQL() - Query and retrieve asset objects using AQL (Assets Query Language)
groupName() - Retrieve the name of a user group
organizationId() - Fetch the organization ID
usersInOrganization() - Identify all customers associated with an organization
