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Add comment

  • Reject an issue - add a simple comment to the current issue mentioning the reporter.

    • Hi [~%{issue.reporter}],
      this issue has been rejected. Please have a look on it!

      Thanks,
      [~%{system.currentUser}]

  • Escalate an issue -

    Hi [~%{issue.reporter}],
    this issue needs your attention. Please have a look on it!

    Thanks,
    [~%{system.currentUser}]

  • Add a simple comment to the parent issue with the summary and status of the current issue. The comment will be added as the current assignee. i.e. if a subtask has been declined and we need to stop the progress on the parent task, this could make sense
  • The issue %{issue.key} - %{issue.summary} has just been transitioned to %{issue.status}

Create issue

  • Automate recurring tasks
    • When creating a ticket with a specific issuetype, sub-tasks will be created automatically
      • issuetype "new employee"
        • subtask - Purchase hardware
        • subtask - Create account 
        • ....
  • Derive a bug out of a story when testing it
    • Issuetype bug
    • Summary " Defect in - %{issue.key} - %{issue.summary}

Update issue

  • Escalate issue
    • set priority to blocker
    • set assignee to project lead

Transistion issue

  • transition parent
  • fast track
    • transisition issue to status closed if priority is trivial