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Use case
For this use case we will consider having two Jira instances. On transition of a ticket in one fo the instances, we want to add a comment on the linked external ticket and write the status of the transitioned issue there.
Configuration
Add the Execute remote action post function to the desired transition or create a new transition.
Create remote action
Select the action to get started. Choose Create a Jira issue comment.
Based on the external Jira instance you can select either Cloud or On-prem template.
Select connection
Choose an existing connection to the external Jira instance or create a new connection.
Customize your action
Setting the parameters
Issue key
Set it manually using the expression editor as follows:
Comment text
Set it manually using the expression editor as follows:
From the used template, you can retrieve the Comment id and/or the Comment author and save them in any field. For this use case we will save the Comment id in the description field.
Optionally, you can use the storing results section to save the response body or parts of it into some field.
Storing results
Select the field to be set.
Choose Description.
Set the value.
Choose Comment id.
Related use cases
Use case No content found.
If you still have questions, feel free to refer to our support team.
