On this page
Use case
This use case consideres the situation of working with two Jira instances. On one hand having a support instance where the tickets are created by user reports and on the other an internal development instance. Based on the user request an issue is opened and addressed to the developers team. When the internal ticket is resolved (done), we will use this template to close the support ticket.
Configuration
Add the Execute remote action post function to the desired transition or create a new transition.
Create remote action
Select the action to get started. Choose Transition a Jira issue.
Based on the external Jira instance you can select either Cloud or On-prem template.
Select connection
Choose an existing connection to the external Jira instance or create a new connection.
Customize your action
Setting the parameters
Issue key
Set it manually using the expression editor as follows:
ISSUE-1
Transition id
Set it manually using the expression editor as follows:
1
Optionally, you can use the storing results section to save the response body or parts of it into some field.
Storing results
Select the field to be set.
Choose Description.
Set the value.
Choose Response status.
Related use cases
Use case No content found.
If you still have questions, feel free to refer to our support team.
