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Use case

This use case consideres the situation of working with two Jira instances. On one hand having a support instance where the tickets are created by user reports and on the other an internal development instance. Based on the user request an issue is opened and addressed to the developers team. When the internal ticket is resolved (done), we will use this template to close the support ticket.

Configuration

Add the Execute remote action post function to the desired transition or create a new transition.

Create remote action

Select the action to get started. Choose Transition a Jira issue.

Based on the external Jira instance you can select either Cloud or On-prem template.

Select connection

Choose an existing connection to the external Jira instance or create a new connection.

Customize your action

Setting the parameters


The values used below are created for the example only. Please provide real input from your instance for making the use case realistic.

Issue key

Set it manually using the expression editor as follows:

toString(nthElement(linkedIssues(), 1))

Transition id

Set it manually using the expression editor as follows:

1

Optionally, you can use the storing results section to save the response body or parts of it into some field.

Storing results

Select the field to be set.

Choose Description.

Set the value.

Choose Response status.




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