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Use case
Jira's assignee field is great for keeping track of which person is working on which issues. But at some point employees might also go on vacation and their issues are not being worked on.
To remedy this situation, simply reassign all those issues and add a short comment informing all involved parties about this change - with a single click.
Manual trigger
Create a new rule and name it appropriately.
Providing a description will help you to identify what the rule does but this step is optional.
Add a Trigger → Manual
No further configuration needed. The rule will only be executed if a user hits the Execute button .
JQL Selector
Add Selector → JQL Selector
JQL Query*
Use the following Expression:
assignee = nnnnn # Replace nnnnn with the actual user name that is on vacation
The scope can be further narrowed down by updating the JQL query (e.g. to limit the returned issues to a single project or component)
Add comment action
Next to the JQL Selector click on Add → Action → Add comment
Comment text*
Enter the following comment:
Hi everyone, dear wathcers, since [~%{selector.issue.assignee}] is on vacation, this issue has been re-assigned. Please feel free to contact the new assignee if you have any questions related to this issue. Keep up the good work! Cheers! Your automation rule
Assign issue
Underneath the Add comment action click on Add → Action → Assign issue
Assignee*
Choose Selected User
User*
Select the user that should substitute the user who is on vacation.
Screencast
This is how the configuration above should look on your screen
Related use cases
Title | Automated action | Use case description | Complexity |
---|---|---|---|
Bulk edit the issue resolution | Set a specific resolution on all completed issues that miss a resolution value. | BEGINNER | |
Transition issues when assigned to a developer | Transition issue | When the assignee is changed to a user in the "Developers" project role, the issue is transitioned to IN DEVELOPMENT. | BEGINNER |
Transition affected issues when releasing a version (manually) | Manually transition all issues related to a specific version to DONE. | BEGINNER | |
Transition affected issues when releasing a version (automatically) | Automatically transition all unresolved issues with a Fix Version that is being transitioned to DONE. | BEGINNER | |
Schedule the escalation of overdue issues | Periodically escalate all issues where the due date has been reached. | BEGINNER | |
Schedule issues for re-submission | Transition Issue | Periodically transition all issues to OPEN when the re-submission date reminder has been reached. | BEGINNER |
Resolve issues when all options of a checklist are checked | When all options of a custom checkbox field are ticked, the issue is resolved and transitioned to DONE | INTERMEDIATE | |
Keep the status of parents and sub-tasks in sync | When an issue is being rejected, all sub-tasks will be transitioned to the REJECTED status as well - automatically. | BEGINNER |