The Scheduled trigger is the perfect way to automatically trigger a rule at specific times.
There are a number of scheduling options to choose from or you can define your own custom schedule using a Cron Expression.
Scheduled rules can be used for any number of regular maintenance, escalation or one off "fix it" jobs.
Scheduled trigger configuration
Below you will find a detailed description of each parameter of the basic configuration of the trigger.
Select the user that will be used to execute the rule.
Start typing the user name for quicker selection.
Schedule / Interval*
Define the exact time and interval when you want to trigger the rule. The time/day options differ depending on the selected schedule.
The rule will be executed every day. The specific time can be set in the Interval* parameter (e.g. once per day at 1:00 am).
The rule will be executed on certain day(s) per week. The day(s) and specific times can be set in Interval* parameter (e.g. every Monday at 7 AM).
The rule will be executed on certain day(s) per month. The day(s) and specific times can be set in Interval* parameter (e.g. every 1st Monday of the month at 8 PM).
|Use case||Automated action||Use case description||Complexity|
|Remind users to close inactive issues||Periodically add a comment mentioning the assignee to all unresolved issue that haven't been updated for more than 30 days.|
|Schedule the escalation of overdue issues|
Periodically escalate all issues where the due date has been reached.
|Schedule issues for re-submission||Transition Issue|
Periodically transition all issues to OPEN when the re-submission date reminder has been reached.