Add or remove watchers

This post function allows users to add/remove watchers to/from the current, parent, selected or any issue returned by a parser expression.

You can retrieve the users from either an existing field, project role, or group.

Configuration

Target issue

Select the issue to add or remove watchers. If a list of issue keys is passed, the function will be performed for every issue in the list.
The following options are available:

Current issue
Parent of current issue
Selected issue
Parser expression

When the option parser expression is selected, an expression parser input field is displayed and the input has to be an issue key or an issue list. The watchers will be added or removed to the issues specified by the given issue keys.

Mode

The mode parameter defines how you want to retrieve the users to be added or removed as watchers. The following modes are available:

Option	Description
Add users from a field	You will be presented with a dynamic selection, containing available fields (or field codes) where the user(s) should be retrieved from. If you select a text field, the output must contain a single or comma separated list of Atlassian account Ids.
Add members of a project role	You will be presented with a dynamic selection, containing available project roles. All users from the selected project role (in the current project) will be added as watchers.
Add members of a group	You will be presented with a dynamic selection, containing available groups. All users from the selected group will be added as watchers.
Remove users from a field	You will be presented with a dynamic selection, containing available fields (or field codes) where the user(s) should be retrieved from. If you select a text field, the output must contain a single or comma seperated list of Atlassian account lds.
Remove members of a project role	You will be presented with a dynamic selection, containing available project roles. All users from the selected project role (in the current project) will be removed as watchers.
Remove members of a group	You will be presented with a dynamic selection, containing available groups. All users from the selected group will be removed as watchers.
Remove all watchers	Check this option to remove all watchers from the current issue.

If you need to add or remove watchers from multiple groups or project roles, you need to configure additional post functions.

Run as

Select the user that will be used to execute the post function. By default, it is set to the current user that executes the transition.

The following options are available:

Option	Description
Selected user	Select a specific Jira user.
User in field	Select the field containing the user that will be used to execute the post function.

The configured user must have all necessary permissions to add or remove watchers in the target issue.

Conditional execution

You can optionally specify a logical expression or a Jira expression depending on the chosen Parsing mode to define the circumstances (or conditions) under which the post function should be executed.

The result of the logical expression must return a boolean value of either:

true → the post function will be executed
false → the post function will not be executed

Using the conditional operator, even complex or multi-layered conditions can be constructed.

Make sure to learn more about defining logical expressions and browse through the various examples here: Logical mode

Use cases and examples

Use case	Workflow function	Use case description	Complexity
Deleting watchers from rejected incidents	Add or remove watchers	After an incident is rejected, the functionality automatically removes all watchers from the issue. This guarantees that no other people remain in the information loop for the rejected issue, streamlining communication and focusing on active incidents.	BEGINNER
Keeping developers informed about new software requirements	Add or remove watchers	Each time a new software requirement was created in a Jira project, the functionality automatically adds all project developers as watchers. As a result, the development team is immediately informed of the new requirements, enabling better coordination and timely implementation.	BEGINNER
Keep the project lead informed of any new issues	Add or remove watchers	Anytime a new issue is created in the "Project Management" Jira project, the functionality automatically adds the project lead as an observer. The project lead is thereby kept up to date with all new updates and information within the project, facilitating effective monitoring and management.	BEGINNER
Notifying the parent issue watchers about new sub-tasks	Add or remove watchers	Once a sub-task is created, the functionality automatically adds all watchers of the parent issue as watchers to the sub-task. In this way, it becomes possible to ensure that the watchers of the parent issue remain informed of new developments and updates at the sub-task level and maintain a comprehensive overview.	BEGINNER
Notify the support team about internally found bugs / problems	Add or remove watchers	When an issue is identified as a bug, the functionality automatically adds all members of the support group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side.	INTERMEDIATE
Providing information to the onboarding team about new issues created by team members	Add or remove watchers	Each time a team member creates a new issue, the "Add or remove watchers" functionality automatically adds all colleagues from the onboarding team as watchers. This feature immediately informs the entire onboarding team about new issues, improving team coordination and support.	ADVANCED

If you still have questions, feel free to refer to our support team.

Content

Space Tools

Configuration

Use cases and examples