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Use case

Never miss a thing from a high priority issue by receiving email notifications to remind you of your high priority issues that might have slipped out of your mind.

The email will be sent once a week for all high priority issues that aren't resolved yet.

Scheduled event

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a Trigger → Scheduled

Schedule

Choose Days per Week

Interval

Choose once per day at 1:00 am and check Monday

JQL selector

Add the following expression:

priority = High and resolution is empty

Send email action

Next to the JQL selector click on Add → Action → Send email

From

Select the user that the email will be sent from.

To

Select the recipients.

Message

First, enter a subject for your email

Subject
%{trigger.issue.key} = "is of high priority"

Then a body

Body
Please take care of this issue first. 
Cheers, 
Admin

Enable the rule by clicking on the Enable button → 

Screencast

No screencast available at the moment.

Import the example

Import the JSON file below to get started in no time.

JSON

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

{
    "name": "Notify for high priority issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "priority = High and resolution is empty",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "SEND_MAIL",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "project",
                            "system",
                            "trigger",
                            "trigger.issue",
                            "trigger.parent"
                        ],
                        "fromOption": "fromUser",
                        "fromUser": "admin",
                        "toUsersInField": [
                            "00003"
                        ],
                        "toUser": [
                            "admin"
                        ],
                        "subject": "%{trigger.issue.key} = \"is of high priority\"",
                        "subjectParsingMode": "textBasic",
                        "contentType": "text/html",
                        "mailPriority": "3",
                        "sendingMode": "common",
                        "body": "Please take care of this issue first. \r\nCheers, \r\nAdmin",
                        "bodyParsingMode": "textBasic"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}


Related use cases

TitleAutomated actionJWT featureLabel
Notify for high priority issueSend email action


Notify about date of last comment for high priority issuesSend email action


Send email when a field is updatedSend email action


Notify the assignee one week before the due dateSend email action


If you still have questions, feel free to refer to our support team.