If you need to contact us because you are having trouble with your configuration and have not found a way to solve it using our troubleshooting tools, feel free to create a request in our Support Portal!
We will appreciate if you could provide as much information as possible in regard to your request. Are you not sure about what details are relevant? Here you can find some pieces of information that you could share with us for different features of our app ordered by relevance.
Workflow functions
- Specific descriptions and examples of the expected outcome.
- The time when the problem appeared (e.g. after an update or after creating an issue).
- The configuration of the JWT workflow function.
- The expressions that are used to configure the JWT workflow function.
- The type of field that the function is updating or evaluating.
- Screenshots of any of the previous points.
- A zip file with the logs and the timestamp of the moment when the problem occurred (optional).
- A XML file with a copy of the Workflow (optional).
Automation rules
- Specific descriptions and examples of the expected outcome.
- The JSON file of the JWT automation rule.
- The configuration of the automation rule.
- The configuration of the Trigger, the Condition, the Selector, or the Action.
- The type of fields that the JWT automation rule is updating or evaluating.
- A zip file with the logs and the timestamp (optional).
- Screenshots of any of the previous points.
Calculated fields
- Name of the calculated field: calculated date-time field, calculated number field or calculated text field.
- Specific descriptions and examples of the expected outcome.
- Configuration of the calculated field: expression and display format.
- The type of fields that are being used for the expression.
- Screenshots of any of the previous points.
If you still have questions, feel free to refer to our support team.
