Page History

Versions Compared

Key

This line was added.
This line was removed.
Formatting was changed.

Panel

Use case

Comments are a great way to let users know what is going on and what the latest updates are.

But they perfectly fit for reminding users of doing something!

In this use case we will use the Add comment post function to automatically add a comment to the current issue and notifying the assignee to take action.

Configuration

UI Steps

UI Step
Add the Add comment post function to the workflow transition you want to place it in.

UI Step

Comment text*

Choose Add comment manually (parser expression).

UI Step

Expression*

Code Block

linenumbers	true

Hi [~%{issue.assignee}],
this issue needs your attention. Please provide feedback as soon as possible!
  
Thanks,
%{system.currentUserFullName}

step

UI Step

Further configuration

UI Expand

title	Comment visibility

By default it is set to Unrestricted (all users), but you can change this option.

You can select either a group, project role or set Jira Service Desk visibilities.

UI Expand

title	Additional options

Send email notification

By default, no email will be sent for this comment. Hit the checkbox to send one!

ui-

title

ui-expand

Conditional execution

title
expanded	true

Code Block
%{00017} in ["High","Highest"]

UI Expand

Run as

Choose which user* will be able to execute this post function. By default, it is set to the Current user.

After checking if the parameters match this example, you can click on add and this is how the post function should look like.

Image Removed

Now that you are familiar with this post function and what it does, you can configure the parameters based on your needs

Include Page

	DECADIS:_snip_runAs_Server
	DECADIS:_snip_runAs_Server

Image AddedScreenshots

Image AddedScreencast

Image Added Related use cases

Image Removed Related examples

Page properties report
firstcolumn Use case
headings Type,Function, Use case description, Complexity
sortBy Title
cql label = "use-case" and space = currentSpace() and ancestor = "JWTSDC27066635"

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
nopanel	true

Page properties

hidden	true

JWT feature

Workflow function

Add comment

Use case description

Add a comment to alert the assignee to take action on the issue.

Label

Complexity

Status

colour	Green
title	Beginner

Page properties

hidden	true

Status

Tech review

Status

colour	Yellow
title	Ready for review

Style guide

Status

title	todo

Status

title	todo

Status

colour	Yellow
title	Ready for review

Status

colour	Green
title	done

Status

colour	Red
title	flagged

...

Content

Space Tools

Versions Compared

Old Version 35

New Version 36

Key

On this page

Use case

Configuration

Comment text*

Expression*

Further configuration

Image AddedScreenshots

Image AddedScreencast

Image Added Related use cases

Page properties report
firstcolumn Use case
headings Type,Function, Use case description, Complexity
sortBy Title
cql label = "use-case" and space = currentSpace() and ancestor = "JWTSDC27066635"

Content

Space Tools

Page History

Versions Compared

Old Version 35

New Version 36

Key

On this page

Use case

Configuration

Comment text*

Expression*

Further configuration

Image AddedScreenshots

Image AddedScreencast

Image Added Related use cases

Page properties reportfirstcolumnUse caseheadingsType,Function, Use case description, ComplexitysortByTitlecqllabel = "use-case" and space = currentSpace() and ancestor = "JWTSDC27066635"

Page properties report
firstcolumn Use case
headings Type,Function, Use case description, Complexity
sortBy Title
cql label = "use-case" and space = currentSpace() and ancestor = "JWTSDC27066635"