Alert the asssignee of important issues

Use case

Comments are a great way to let users know what is going on and what the latest updates are.

But they perfectly fit for reminding users of doing something!

In this use case we will use the Add comment post function to automatically add a comment to the current issue and notifying the assignee to take action.

Configuration

Add the Add comment post function to the workflow transition you want to place it in.

Comment text*

Choose Add comment manually (parser expression).

Expression*

Hi [~%{issue.assignee}],
this issue needs your attention. Please provide feedback as soon as possible!
  
Thanks,
%{system.currentUserFullName}

Further configuration

Comment visibility

By default it is set to Unrestricted (all users), but you can change this option.

You can select either a group, project role or set Jira Service Desk visibilities.

Additional options

By default, no email will be sent for this comment. Hit the checkbox to send one!

Run as

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Screenshots

Screencast

Related use cases

Use case	Type	Function	Use case description	Complexity
Add comment with the request participants' display name

If you still have questions, feel free to refer to our support team.

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