Alert the assignee of important issues

Use case

Comments are a great way to let users know what is going on and what the latest updates are.

But they perfectly fit for reminding users of doing something!

In this use case we will use the Add comment post function to automatically add a comment to the current issue and notifying the assignee to take action.

Configuration

Add the Add comment post function to the workflow transition you want to place it in.

Comment text

Choose Add comment manually (parser expression).

Expression

Hi [~%{issue.assignee}],
this issue needs your attention. Please provide feedback as soon as possible!
  
Thanks,
%{system.currentUserFullName}

Further configuration

Comment visibility

By default it is set to Unrestricted (all users), but you can change this option.

You can select either a group, project role or set Jira Service Management visibilities.

Additional options

By default, no email will be sent for this comment. Hit the checkbox to send one!

Run as

Select which user will be used to execute this post function. By default this parameter is set to the current user. You can also use field codes to run the function as a dynamic user (e.g. current assignee).

Make sure that the user running the post function has all the relevant permissions to perform the actions defined in the configuration (e.g. "Update Issues")!

If you want to keep track the actions being performed automatically, we suggest to create a dedicated JWT account, granted all relevant permissions, and use it in the Run as parameter to identify which changes have been made with JWT.

Conditional execution

Enter the following expression:

%{issue.priority} in ["High","Highest"]

This way the post function will only be executed, if the issue priority was set to High or Highest.

Screenshots

Related use cases

Use case	Workflow function	Parser functions
Add comment with the request participants' display name	Add comment	toString() textOnStringList() toStringList() userDisplayName()
Add internal Jira Service Management comment	Add comment
Alert the assignee of important issues	Add comme nt
Alert the reporter	Add comment

If you still have questions, feel free to refer to our support team.

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