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Use case library

JWT expression editor

JWT expression parser functions

JWT remote actions

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changes.mady.by.user Julian Riedinger

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New Version 9

changes.mady.by.user Iheb Kharab

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UI Text Box
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Use case

Often it can be useful to notify specific users about certain changes. For example, if an issue reaches a specific status, it can come in handy to get a notification about this update.

In the following use case, an email will be send to the reporter, assignee and the project lead, if a specific transition has been executed.



Configuration

UI Steps


UI Step

Add the Send email post function to the desired transition or create a new transition.


UI Step

From

Choose the option User in field with the value "Current user" (this is the default value).


UI Step

To

Select Field containing users and enter the following fields:

  • Assignee
  • Reporter
  • Project lead


UI Step

Email content

UI Steps


UI Step

Subject

Select the parser mode General and enter the following expression:

Code Block
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%{issue.key} - Transitioned to "Approved"



UI Step

Email format

Choose HTML


UI Step

Body

Select the parser mode General and enter the following content:

Code Block
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<p>
	Hi there,
</p>

<p>
	the %{issue.issueType} <strong><a href="%{system.baseUrl}/browse/%{issue.key}" target="_blank">%{issue.key}</a></strong> ("%{issue.summary}") has been approved at %{system.currentDateTime} by <strong>%{system.currentUser.displayName}</strong>.
</p>

<p>
	Reporter: %{issue.reporter.displayName} <br>
    Assignee: %{issue.assignee.displayName} <br>
    Project: <a href="%{system.baseUrl}/projects/%{issue.project.key}" target="_bank">%{issue.project.name}</a> <br>
    Created: %{issue.created}
</p>

<p>
	Cheers
</p>


UI Text Box
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Adapt the content of the email according to your needs!







Related use cases

Page properties report
firstcolumnUse case
headingsJWT feature, Workflow function, Parser functions, Complexity
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cqllabel = "use-case-workflow" and ancestor = "66519837"

Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
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Page properties
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JWT feature

Workflow function

Send email

Parser functions
Label
Use case description

Often it can be useful to notify specific users about certain changes. For example, if an issue reaches a specific status, it can come in handy to get a notification about this update.

In this ise case an email will be send to the reporter, assignee and the project lead, if a specific transition has been executed.

Complexity

Status
titleintermediate



Page properties
hiddentrue



Status
Tech review

Status
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titledone

Style guide

Status
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titleReady for reviewdone

Status
titletodo
Status
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titleReady for review
Status
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titledone
Status
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titleflagged