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UI Text Box
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Use case

Add a comment to the issues in a certain status whose status has not been updated in 7 days.



Image ModifiedConfiguration

UI Steps


UI Step

Create a new rule and name it appropriately.


UI Text Box
typetip

Providing a description will help you to identify what the rule does but this step is optional.




Image ModifiedScheduled trigger

UI Step

Add a Trigger → Scheduled and choose who you want to execute this rule in Run as*

UI Steps


UI Step

Schedule

Choose Daily


UI Step

Interval

Set to Once per day at 1 00 am




Image ModifiedJQL selector

UI Step

Add Selector → JQL selector


UI Step

JQL Query

Use the following expression:

Code Block
languagebash
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project = CASE and status = "Wating for Customer"

This JQL query will retrieve the issues of the CASE project and in Waiting for Customer status.

UI Text Box
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Do not forget to change the key of the project and the status in your own automation rule.


Image ModifiedBoolean condition


UI Step

Add Condition → Boolean condition



UI Step

Expression

Use the following expression

Code Block
languagebash
linenumberstrue
datePart(lastFieldChangeTime(%{selector.issue.status}), LOCAL) = addDays(datePart({system.currentDateTime}, LOCAL), -7 , LOCAL)



Image ModifiedAdd comment action

UI Step

Next to JQL Selector click on Add → Action → Add Comment



UI Steps



UI Step

Comment's text

Code Block
languagebash
linenumberstrue
Hello %{selector.issue.reporter},

We have not received an answer in 7 days. The issue will close itself automatically tomorrow.

Best regards,
%{system.currentUser.displayName}





UI Step

Enable the rule by clicking on the Enable button → 



Image AddedImport the example

Import the JSON file below to get started in no time.

UI Expand
titleJSON


UI Text Box
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After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


Code Block
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{
"name": "Add comment after 7 days in status",
"description": "",
"creator": "admin",
"status": false,
"triggerData": "",
"triggerType": "SCHEDULED",
"configuration": {
"refs": [
"issue",
"system",
"trigger.issue",
"trigger.parent"
],
"runAs": "admin",
"scheduledTriggerCron.dailyWeeklyMonthly": "daily",
"scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
"scheduledTriggerCron.monthDay": "1",
"scheduledTriggerCron.week": "1",
"scheduledTriggerCron.day": "1",
"scheduledTriggerCron.interval": "0",
"scheduledTriggerCron.runOnceHours": "1",
"scheduledTriggerCron.runOnceMins": "0",
"scheduledTriggerCron.runOnceMeridian": "pm",
"scheduledTriggerCron.runFromHours": "1",
"scheduledTriggerCron.runFromMeridian": "am",
"scheduledTriggerCron.runToHours": "1",
"scheduledTriggerCron.runToMeridian": "am",
"triggerType": ""
},
"children": [
{
"sequence": 0,
"type": "JQL_SELECTOR",
"ruleEntityType": "SELECTOR",
"configuration": {
"refs": [
"system"
],
"jql": "project = CASE and status = \"Wating for Customer\"",
"jqlParsingMode": "jql",
"actingUser": "field_00020"
},
"children": [
{
"sequence": 0,
"type": "BOOLEAN_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"issues",
"selector.issue",
"selector.parent",
"system"
],
"expression": "datePart(lastFieldChangeTime(%{selector.issue.status}), LOCAL) = addDays(datePart({system.currentDateTime}, LOCAL), -7 , LOCAL)",
"expressionParsingMode": "logical",
"actingUser": "field_00020"
},
"children": [
{
"sequence": 0,
"type": "ADD_COMMENT",
"ruleEntityType": "ACTION",
"configuration": {
"refs": [
"issue",
"issues",
"selector.issue",
"selector.parent",
"system"
],
"comment": "Hello %{selector.issue.reporter},\r\n\r\nWe have not received an answer in 7 days. The issue will close itself automatically tomorrow.\r\n\r\nBest regards,\r\n%{system.currentUser.displayName}",
"commentParsingMode": "textBasic",
"actingUser": "field_00020",
"commentVisibility": "everybody",
"sendMail": "true"
},
"children": null,
"hasChildren": false
}
],
"hasChildren": true
}
],
"hasChildren": true
}
],
"hasChildren": true
}





Image ModifiedRelated use cases

Page properties report
firstcolumnUse case
headingsJWT feature, Workflow function, Parser functions, Label
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cqllabel = "use-case-workflowauto" and label = "add-comment" and space = "JWTSDC"

Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
nopaneltrue


Page properties
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Parser functions
JWT featureWorkflow function

Image Added

Automated action

Add comment action


Label





Page properties
hiddentrue



Status
Tech review

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Style guide

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titleReady for review
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