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Use case

Comments are a great way to let users know what is going on and what the latest updates are.

But they perfectly fit for reminding users of doing something!

In this use case we will use the Add comment post function to automatically add a comment to the current issue and notifying the assignee to take action.



 Configuration

UI Steps


UI Step

Add the Add comment post function to the workflow transition you want to place it in.


UI Step

Comment text

Choose Add comment manually (parser expression).


UI Step

Expression

Code Block
linenumberstrue
Hi [~%{issue.assignee}],
this issue needs your attention. Please provide feedback as soon as possible!
  
Thanks,
%{system.currentUserFullName}



UI Step

Further configuration

UI Expand
titleComment visibility

By default it is set to Unrestricted (all users), but you can change this option.

You can select either a group, project role or set Jira Service Management visibilities.


UI Expand
titleAdditional options

By default, no email will be sent for this comment. Hit the checkbox to send one!


UI Expand
titleRun as

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DECADIS:_snip_runAs_Server_postFunction



UI Step

Conditional execution

Enter the following expression: 

Code Block
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%{issue.priority} in ["High","Highest"]


UI Text Box
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This way the post function will only be executed, if the issue priority was set to High or Highest.





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 Related use cases

Page properties report
firstcolumnUse case
headingsJWT feature, Workflow function, Parser functions, Label
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cqllabel = "use-case-workflow" and space = currentSpace() and ancestor = "27066635"

Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
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Page properties
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JWT feature

Workflow function

Add comment

Parser functions
Label



Page properties
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Tech review

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Style guide

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titleReady for review
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