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The Send an email post function allows you to easily send an email with custom Subject and Body, setting recipients by means for fields, custom fields, groups, project roles, or simply fixed email addresses.

You can send with your emails all or some of the attachments in the issue. 


You could use this post function to easily email a customized issue report to the assignee, reporter, service desk customer, ...

Configuration

From

Select the email address the email will be sent from. The following options are available:

  • Based on the outgoing email configuration
  • Based on the project configuration
  • Selected user
  • User in field
  • Email address in field

  • Set email manually

    When selected, a valid email address* must be entered.

Sending mode

Select how the email will be sent. The following two options are available:

  • Default

  • Personalized

    When selected, a dedicated email will be sent out to each recipient. The recipient won't see any other recipients' email addresses.

Priority

Choose the priority of the email between High, Default, or Low.

To

Define and configure the recipients of the email. The following options are available:

  • Add field containing users
  • Add field containing email addresses
  • Add project roles
  • Add groups

  • Set recipients manually

    When selected, enter valid email addresses as a comma-separated list.

Cc

Define and configure the recipients in CC of the email.

The same options like above are available.

Bcc

Define and configure the recipients in Bcc of the email.

The same options like above are available.

Email content
Subject

Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.

Email format

Select the format of the email, either Text or HTML.

Body

Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.

  • You can try your expression by clicking on the run button on the top right of the expression box.
  • Expression parser functions can also be used by writing them within three curly braces e.g. {{{subtasks()}}}.
Attachments

Select the files to attach to the email. The following options are available:

  • None

  • All issue attachments

  • All transition attachments

    When one of the last two options is selected, you can filter the files by size, type, and name. Files that do not match the filters will be skipped.

Additional options
  • Add to recipients as watchers - Add to recipients as watchers of the current issue, if those are valid Jira users.
  • Add Cc recipients as watchers - Add Cc recipients as watchers of the current issue, is those are valid Jira users.
  • Temporary store email information - Store email information in the temporary fields 1-5.
    • Temporary text field 1: From
    • Temporary text field 2: To
    • Temporary text field 3: Cc
    • Temporary text field 4: Email subject
    • Temporary text field 5: Email body (text format)
Conditional execution

You can optionally specify a logical expression to define the circumstances (or conditions) under which the post function should be executed.

The result of the logical expression must return a boolean value of either:

  • true → the post function will be executed
  • false → the post function will not be executed

Using the conditional operator, even complex or multi-layered conditions can be constructed.

Make sure to learn more about defining logical expressions and browse through the various examples here: Logical mode


Use cases and examples

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If you still have questions, feel free to refer to our support team.