Extract an email address from the last comment

Use case

Commenting on a Jira ticket is a great way to share important information. In some cases also things like email addresses get shared via a comment. To not lose those information but extract them, the following use case can be used.

We are going to extract an email address from the last comment and save it to a custom field.

Prerequisites

First we need to create a custom where the extracted email address can be stored.

Set up the custom field

If you don't have a single line custom field to store the email address, you might want to create one.

Head over to Custom Fields in the Jira Administration → Issues.

Create a new custom field of type Text field (single line).

Configuration

Add the Copy excerpted value post function to the desired workflow transition.

Source field*

Choose Last comment

Target field*

Choose the previously created single line text field

Excerpt configuration*

Leading delimiter*

Choose Regular expression (case sensitive)

Expression*

Enter the following Expression:

Sender\s*:\s*

Trailing delimiter

Choose Text (case sensitive)

Expression

Leave this one empty

Excerpt pattern*

Choose Email

Multiple pattern matchers*

Choose First

The comment to be added should look something like this:

Hi,
some text.
Sender: <Email address to be extracted>
More text.

Screenshots

Screencast

Related use cases

Use case	JWT feature	Workflow function	Parser functions	Label
Extract an email address from the last comment		Copy excerpted value
Extract the issue priority from the summary		Copy excerpted value

If you still have questions, feel free to refer to our support team.

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