Set the due date based on the priority

Use case

Estimating a due date for every created issue can be time consuming. This whole process can be sped up by setting a due date based on some criterias, e.g. the associated epic.

In this use case the due date will be automatically set to a predefined value based on the selected priority.

Configuration

Add a Update fields post function to the workflow transition you want. The Create issue transition might be the best choice here.

Target issue

Choose Current issue

Fields

Choose Due date

Value

In the popup, choose the value Set field value manually (parser expression)

Expression

Enter the following expression:

%{getMatchingValue(%{issue.priority}, 
["Highest", "High", "Medium", "Low"], 
[addDays({system.currentDateTime}, 3, RUN_AS_LOCAL),
addDays({system.currentDateTime}, 5, RUN_AS_LOCAL),
addDays({system.currentDateTime}, 10, RUN_AS_LOCAL),
addDays({system.currentDateTime}, 20, RUN_AS_LOCAL)])}

with parsing mode set to General.

Using this expression, the due date will be set to the following value:

If priority is Highest → Due date will be in 3 days from now
If priority is High → Due date will be in 5 days from now
If priority is Medium → Due date will be in 10 days from now
If priority is Low → Due date will be in 20 days from now
If priority is none of the above → Due date won't be updated

Related use cases

Use case	Workflow function	Parser functions
Add a sub-task's summary and key to the description of its parent	Update fields
Add three days skipping weekends automatically to a Date Picker	Update fields	dateTimeToString() dayOfTheWeek() addDays()
Add watchers from another field	Update fields Transition issue	union() toStringList()
Assign an issue to the project lead, if the issue is unassigned on creation	Update fields
Assign an issue to the user who last commented on it	Update fields
Assign important issues to the project lead	Update fields
Automatically add incident reporters to problem tickets	Update fields	append() fieldValue() linkedIssues() toStringList()
Copy field values from epic to issues under it after creation	Update fields Transition issue	epic() issuesUnderEpic() filterByStatus()
Copy labels of a sub-task to the parent issue upon closing	Update fields
Keep parent's priority in sync	Update fields
Obtain the difference between two dates	Update fields
Set a date field to a future date	Update fields	dateTimeToString()
Set a date field to the current date	Update fields	dateTimeToString()
Set Fix version to Affects version when resolving an issue	Update fields
Set the Assignee based on the Issue type	Update fields	getMatchingValue()
Set the due date based on the priority	Update fields	getMatchingValue()
Set the priority to Highest if the 'Infrastructure' component is selected	Update fields

If you still have questions, feel free to refer to our support team.

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