Assign issues to your team during a transition

Use case

When an issue is not assigned and a transition is executed by a user in group customer, then auto-assign the issue to a random user in a specific project role to ensure the consistency and productivity of your team.

Issue transitioned event

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a Trigger → Issue event → Issue created

Boolean condition

Next to the Issue event click on Add → Condition → Boolean condition

Add the following expression:

isInGroup(%{system.currentUser}, "customer") and %{trigger.issue.assignee} = null

This way the assignee will only be updated, if the current user (so the user who executed the transition) is in group customer and the assignee is empty.

Assign issue

Next to the boolean condition click on Add → Action→ Assign issue

Assignee

Choose User in project role

Project role

Choose the specific project role you want to use.

User selection mode

Choose Random user in selected project role

Enable the rule by clicking on the Enable button →

Screencast

No screencast available at the moment.

Import the example

Import the JSON file below to get started in no time.

JSON

{
    "name": "Assign issues to your team during a transition",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "ISSUE_TRANSITIONED_EVENT",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "BOOLEAN_CONDITION",
            "ruleEntityType": "CONDITION",
            "configuration": {
                "refs": [
                    "issue",
                    "project",
                    "system",
                    "trigger",
                    "trigger.issue",
                    "trigger.parent"
                ],
                "expression": "isInGroup(%{system.currentUser}, \"customer\") and %{trigger.issue.assignee} = null",
                "expressionParsingMode": "logical",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "ASSIGN_ISSUE",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "project",
                            "system",
                            "trigger",
                            "trigger.issue",
                            "trigger.parent"
                        ],
                        "assignMode": "projectRole",
                        "projectRole": "10001",
                        "mode": "projectRoleRandom",
                        "sendMail": "true",
                        "actingUser": "field_00020"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}

Related examples

Title	Automated action	Label
Assign an issue to the last assignee on a transition	Assign issue action
Assign issues to your team during a transition	Assign issue action
Automatically assign issues to your team	Assign issue action
Re-assign issues and leave a comment	Add comment action Assign issue action
Update assignee and reporter to facilitate user deletion	Add comment action Assign issue action Update field action	STAFF PICK

If you still have questions, feel free to refer to our support team.

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