Automatically link an issue to an external one

Use case

This use case considers the situation of working with two Jira instances. We will use this template to create a link on an issue in one Jira instance which points to another issue in an external Jira instance.

Configuration

Add the Execute remote action post function to the desired transition or create a new transition.

Create remote action

Select the action to get started. Choose Create an external issue link.

Select connection

Choose an existing connection to the external Jira instance or create a new connection.

Customize your action

Set action parameters

The values used below are created for the example only. Please provide real input from your instance for making the use case realistic.

Issue key

Set it manually using the expression editor as follows:

%{issue.key}

Link URL

Set it manually using the expression editor as follows by replacing EXTERNAL_JIRA_BASE_URL with your external Jira base URL and EXTISSUE-10 with the external issue key you want to link:

https://EXTERNAL_JIRA_BASE_URL/browse/EXTISSUE-10

Link title

Set it manually using the expression editor as follows:

Remote issue

Link type

Set it manually using the expression editor as follows:

External

From the used action template, you can retrieve the Link ID and save it in any field.

Optionally, you can use the Update issue fields (optional) section to save the response body or parts of it into some field.

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