Clone issue in external instance

Use case

Create a new issue in a different Data Center instance after transitioning an issue. Some of the values of fields from the transitioned issue will be copied.

Configuration

Add the Execute remote action post function to the transition of your choice.

In Expert mode, create a new action with the following parameters:

Name

Enter Create issue in external instance as the name of the new action.

Method

Select the POST method.

Default connection

Create a connection to the external Jira instance and select it.

REST path.

Use the following REST path.

/rest/api/2/issue

Action body

Enter a custom action body to set the fields of the new issue as needed. The following action body can be taken as a reference as well as the sample request for the Create issue REST API to set the fields.

{  
    "fields": {
        "project": {
            "id": "10200"
        },
        "summary": "%{issue.summary}",
        "issuetype": {
            "id": "10000"
        },
        "assignee": {
            "name": "%{issue.assignee}"
        },
        "reporter": {
            "name": "%{issue.reporter}"
        },
        "labels": [
            "Hello",
            "World"
        ],
        "description": "%{issue.description}"
    }
}

This action body will copy the summary, description, assignee and reporter of the transitioned issue into the new issue. The project and issue type must be configured manually by specifying the respective IDs of the project and issue type of your choice. Besides, the field Labels is updated in the expression with a fixed set of labels.

Update issue fields (optional)

Optionally, update the Temporary text 1 field with the following expression in order to link the created ticket with the transitioned tickets with the Create an external link remote action template in a posterior Execute remote action post function.

%{action.response.key}

Related use cases

Use case	JWT feature	Workflow function	Parser function	Label
Automatically create a version when starting the release		Execute remote action
Automatically link an issue to an external one		Execute remote action
Automatically log work on a Jira issue		Execute remote action
Clone issue in external instance		Execute remote action
Create a comment on an external Jira ticket		Execute remote action
Create a component to group issues related to UI design		Execute remote action
Create a new employee account during an onboarding process		Execute remote action
Create an external project for a new employee during an onboarding process		Execute remote action
Create an overview page for a software release		Execute remote action
Create a personal space for a new employee		Execute remote action
Create Confluence page with links to issues		Execute remote action
Get attributes of Assets objects		Execute remote action
Get Checklist		Execute remote action
Get Hubspot contact information		Execute remote action
Link a Jira issue with the corresponding release ticket		Execute remote action
Notify the reporter of an issue about its status by a Telegram message		Execute remote action
Read the information from a Trello card		Execute remote action
Retrieve the assets of an issue in Jira cloud		Execute remote action
Set Checklist		Execute remote action
Set the assignee of an external issue same as the transitioned issue		Execute remote action
Transition an external Jira ticket based on the linked internal one		Execute remote action
Translate the description		Execute remote action