Notify the reporter of an issue about its status by a Telegram message

Use case

In this use case we will automatically send a Telegram message notifying the reporter of the issue about its status. The message will be delivered to a dedicated Telegram chat. After sending, we will save the response status in the description field.

Prerequisites

For this use case, we need a Telegram bot (create or use an existing one), a Connection for communicating with Telegram and a Custom action for executing the send message operation.

Telegram bot

Create a new Telegram bot or make sure you have access to your bot API token of your Telegram account.

Create a connection

Configure the connection either inside the post function configuration or within the Remote actions page in the Manage apps administration by setting the following input.

Name

Connection type

Choose External.

Base URL

https://api.telegram.org

Authentication

Choose No authentication.

Create an action

Create the action either inside the post function configuration or within the Remote actions page in the Manage apps administration by setting the following input.

Name

Notify the reporter

Method

Choose POST.

Default connection

Choose Telegram.

REST path

The BOT_API_TOKEN is the one you get as soon as a new bot is created.

/BOT_API_TOKEN/sendMessage?{chat_id}&{text}

The values used below are created for the example only. Please provide real input from your instance for making the use case realistic.

Parameters

chat_id

The chat_id is an unique identifier for the target chat or username of the target channel. In this case you can use the chat id we provide as follows:

-1001535712522

text

The ticket %{issue.key}-%{issue.summary} was transitioned to status %{issue.status}.

Configuration

Add the Execute remote action post function to the desired transition or create a new transition and choose the Expert mode.

Select action

Choose the previous created action which we named Notify the reporter.

Select connection

The default connection of the selected action should be preselected, which is Telegram.

Update issue fields (optional)

Other default options like Response body, Response status or Set field value manually are available in any mode in the post function.

Select the field to be set.

Choose Description.

Set the value.

Choose Response status.

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