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Use case library

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Use case

When an issue has been closed or done and a new comment is added to it, you can add this rule to automatically re-open this issue.



UI Steps

Image ModifiedIssue event

UI Step

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DECADIS:Automation Use Case - Create Rule Step
DECADIS:Automation Use Case - Create Rule Step
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UI Step

Add a Trigger →  Issue event

Image ModifiedBoolean condition

UI Step

Add the following expression:

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%{trigger.issue.status} = "Done"


Image ModifiedUser condition

UI Step

Under to the Boolean condition click on Add → Condition → User condition

UI Steps


UI Step

Set the user to evaluate to User in field and choose Last commenter.


UI Step

Set the user(s), user is in group(s), or user is in project role(s) to check against.



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This step is optional. Selecting specific users, groups or roles will make sure that this rule is only executed if the comment was added by the selected users.


Image ModifiedTransition issue

UI Step

Finally, under the user condition click on Add → Action → Transition issue

UI Steps


UI Step

Mode

Choose Transition to status 


UI Step

Status

Choose ReopenedSet the mode to Transition to status and choose the status Reopened.




UI Step

Excerpt Include
DECADIS:Automation Use Case - Enable Rule
DECADIS:Automation Use Case - Enable Rule
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Import the example

Import the JSON file below to get started in no time.

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After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


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{
"name": "Re-open issue when a new comment is added",
"description": "",
"creator": "admin",
"status": false,
"triggerData": "6",
"triggerType": "ISSUE_EVENT",
"configuration": {
"refs": [
"issue",
"system",
"trigger.issue",
"trigger.parent"
],
"triggerType": "6"
},
"children": [
{
"sequence": 0,
"type": "BOOLEAN_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"expression": "%{trigger.issue.status} = \"Done\"",
"expressionParsingMode": "logical",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
},
{
"sequence": 1,
"type": "USER_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"userOption": "currentUser",
"checkOption": "group",
"group": [
"jira-administrators",
"jira-servicedesk-users",
"jira-software-users"
]
},
"children": null,
"hasChildren": false
},
{
"sequence": 2,
"type": "TRANSITION_ISSUE",
"ruleEntityType": "ACTION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"option": "status",
"status": "10000",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
}
],
"hasChildren": true
}




Related examples

Page properties report
headingsAutomated action, Use case description, ComplexityJWT feature, Label
cqllabel = "use-case-auto" and label = "add-comment" and space = "JWTSDC"

Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
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JWT feature

Automated actionTransition issue action
Label




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