Re-open issue when a new comment is added

Use case

When an issue has been done and a new comment is added to it, you can add this rule to automatically re-open this issue.

Issue event

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a Trigger → Issue event

Boolean condition

Add the following expression:

%{trigger.issue.status} = "Done"

User condition

Under to the Boolean condition click on Add → Condition → User condition

Set the user to evaluate to User in field and choose Last commenter.

Set the user(s), user is in group(s), or user is in project role(s) to check against.

This step is optional. Selecting specific users, groups or roles will make sure that this rule is only executed if the comment was added by the selected users.

Transition issue

Finally, under the user condition click on Add → Action → Transition issue

Mode

Choose Transition to status

Status

Choose Reopened

Enable the rule by clicking on the Enable button →

Screencast

No screencast available at the moment.

Import the example

Import the JSON file below to get started in no time.

JSON

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

{
"name": "Re-open issue when a new comment is added",
"description": "",
"creator": "admin",
"status": false,
"triggerData": "6",
"triggerType": "ISSUE_EVENT",
"configuration": {
"refs": [
"issue",
"system",
"trigger.issue",
"trigger.parent"
],
"triggerType": "6"
},
"children": [
{
"sequence": 0,
"type": "BOOLEAN_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"expression": "%{trigger.issue.status} = \"Done\"",
"expressionParsingMode": "logical",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
},
{
"sequence": 1,
"type": "USER_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"userOption": "currentUser",
"checkOption": "group",
"group": [
"jira-administrators",
"jira-servicedesk-users",
"jira-software-users"
]
},
"children": null,
"hasChildren": false
},
{
"sequence": 2,
"type": "TRANSITION_ISSUE",
"ruleEntityType": "ACTION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"option": "status",
"status": "10000",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
}
],
"hasChildren": true
}

Related examples

Title	Automated action	Label
Copy the parent issue comments to its sub-tasks	Add comment action
Remind users to close inactive issues	Add comment action	STAFF PICK
Add comment after seven days in the same status	Add comment action
Re-assign issues and leave a comment	Add comment action Assign issue action
Notify assignees when components are merged	Add comment action
Notify the project lead on priority changes	Add comment action
Update assignee and reporter to facilitate user deletion	Add comment action Assign issue action Update field action	STAFF PICK

If you still have questions, feel free to refer to our support team.

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