Send email

With this post function you can easily send an email with custom subject and message text and specify recipients based on fields, custom fields, groups or simply by selecting a user. The mail will be sent as notification for the respective issue.

You could use this post function to easily email a customized issue report to the assignee, reporter, service project customer, or any user you can think of.

Configuration

From

Select the user the email will be sent from. The following options are available:

Option	Description
Selected user	Select a specific Jira user.
User in field	Select the field containing the sender.

To

Define and configure the recipients of the email. The following options are available:

Option	Description
Add field containing users	Select one or multiple fields containing users.
Add groups	Select one or multiple groups. The email will be sent out to all members that have access to the issue.
Selected users	Select one or multiple specific Jira users.

Email content

Subject

Enter plain text and optionally use field codes to insert field values. If this field is left blank, a combination of issue key and summary will be used.

Email format

Select the format of the email. The available options are Text or HTML.

If you select HTML, an HTML preview of the email body will be displayed automatically.

In case a certain email format has been selected and the Jira settings and/or the recipients settings differs, the content will be displayed in the format the recipient has specified.

Body

Enter plain text and optionally use field codes and JWT expression parser functions in case you have selected the parser mode General or enter a Jira expression in case you have selected the parser mode Jira expression.

Please note that no emails will be sent if the outgoing mail is disabled in your Jira instance. The same applies to the recipients' personal Jira settings: If they have disabled "Email notifications for issue activities" or the respective options offered there, they will not receive any mail.

Conditional execution

You can optionally specify a logical expression or a Jira expression depending on the chosen Parsing mode to define the circumstances (or conditions) under which the post function should be executed.

The result of the logical expression must return a boolean value of either:

true → the post function will be executed
false → the post function will not be executed

Using the conditional operator, even complex or multi-layered conditions can be constructed.

Make sure to learn more about defining logical expressions and browse through the various examples here: Logical mode

Use cases and examples

Use case	Workflow function	Parser functions
Send email after transitioning to specific status	Send email
Inform the project manager about an added attachment	Send email	jiraExpression()
Alert the assignee of an important issue	Send email

If you still have questions, feel free to refer to our support team.

Content

Space Tools

Configuration

Subject

Email format

Body

Use cases and examples