Create a comment on an external Jira ticket

Use case

For this use case we will consider having two Jira instances. On transition of a ticket in one of the instances, we want to write the status of the transitioned issue as a comment on the linked external ticket.

Configuration

Add the Execute remote action post function to the desired transition or create a new transition.

Create remote action

Select the action to get started. Choose Create an issue comment.

Select connection

Choose an existing connection to the external Jira instance or create a new connection.

Customize your action

Set action parameters

The values used below are created for the example only. Please provide real input from your instance for making the use case realistic.

Issue key

Set it manually using the expression editor as follows, assuming the external issue has the key ISSUE-1:

ISSUE-1

Comment text

Choose Issue status.

From the used template, you can retrieve the Comment ID and/or the Comment author and save them in any field.

Optionally, you can use the Update issue fields (optional) section to save the response body or parts of it into some field.

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