Escalate issue to assignee's supervisor

Use case

User properties within Jira can be used to store additional information on a per-user basis.

In the following use case, user properties will be used to store Jira users as supervisor for other users. If an issue needs to be escalated, the issue will be assigned to the current assignee's supervisor.

Prerequisites

Set up the user property

If not already done so, the user properties have to specified where needed.

As example we're going to set the user property for one user:

Head over to the Jira Administration → Users

Click on the name of a user.

In the upper right corner open the dropdown menu Actions and select Edit Properties

Add the following property:

Key

supervisor

Value

<username>

Replace <username> with the actual username you want to set as supervisor.

Configuration

Add the Copy JWT user property post function to the desired transition or create a new one.

User

Choose Assignee

Property key

Enter

supervisor

Target field

Choose Assignee

Conditional execution

Enter the following parser expression:

%{issue.assignee} != null and userProperty("supervisor", %{issue.assignee}) != null

This expression guarantees, that the assignee will only be updated, if there is an assignee set which also has a supervisor.

Screenshots

Related use cases

Use case	JWT feature	Workflow function	Parser functions	Label
Escalate issue to assignee's supervisor		Copy JWT user property	userProperty()	STAFF PICK

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