On this page
Use case
Often it can be useful to notify specific users about certain changes. For example, if an issue reaches a specific status, it can come in handy to get a notification about this update.
In the following use case, an email will be sent to the reporter, assignee and the project lead, if a specific transition has been executed.
Configuration
Add the Send email post function to the desired transition or create a new transition.
From
Choose the option User in field with the value "Current user" (this is the default value).
To
Select Field containing users and enter the following fields:
- Assignee
- Reporter
- Project lead
Email content
Subject
Select the parser mode General and enter the following expression:
%{issue.key} - Transitioned to "Approved"
Email format
Choose HTML
Body
Select the parser mode General and enter the following content:
<p>
Hi there,
</p>
<p>
the %{issue.issueType} <strong><a href="%{system.baseUrl}/browse/%{issue.key}" target="_blank">%{issue.key}</a></strong> ("%{issue.summary}") has been approved at %{system.currentDateTime} by <strong>%{system.currentUser.displayName}</strong>.
</p>
<p>
Reporter: %{issue.reporter.displayName} <br>
Assignee: %{issue.assignee.displayName} <br>
Project: <a href="%{system.baseUrl}/projects/%{issue.project.key}" target="_bank">%{issue.project.name}</a> <br>
Created: %{issue.created}
</p>
<p>
Cheers
</p>
Adapt the content of the email according to your needs!
Related use cases
BEGINNER ADVANCED INTERMEDIATEUse case JWT feature Workflow function Parser functions Complexity Alert the assignee of an important issue 
Send email Inform the project manager about an added attachment Send email Send email after transitioning to specific status
If you still have questions, feel free to refer to our support team.
