Automatically assign issues to your team

Use case

When an issue is not assigned and a user in group customer makes a transition, then auto-assign the issue to a random user in the appropriate category to ensure the consistency and productivity of your team

Issue event

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a Trigger → Issue event → Issue created

Boolean condition

Next to the Issue event click on Add → Condition → Boolean condition

Add the following expression:

%{trigger.issue.labels} = "Add The proper label of your issue"

Assign issue

Next to the boolean condition click on Add → Action→ Assign issue

Select user in project role as Assignee and choose the appropriate project role that you chose in your boolean condition (e.g. Administrators or Developers).

Enable the rule by clicking on the Enable button →

Screencast

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Import the example

Import the JSON file below to get started in no time.

JSON

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

{
"name": "Auto assign issues to your team",
"description": "",
"creator": "admin",
"status": false,
"triggerData": "1",
"triggerType": "ISSUE_EVENT",
"configuration": {
"refs": [
"issue",
"system",
"trigger.issue",
"trigger.parent"
],
"triggerType": "1"
},
"children": [
{
"sequence": 0,
"type": "BOOLEAN_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"expression": "%{trigger.issue.labels} = \"Developing\" ",
"expressionParsingMode": "logical",
"actingUser": "field_00020"
},
"children": [
{
"sequence": 0,
"type": "ASSIGN_ISSUE",
"ruleEntityType": "ACTION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"assignMode": "user",
"user": "admin",
"mode": "projectRoleRandom",
"sendMail": "true",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
}
],
"hasChildren": true
}
],
"hasChildren": true
}

Related examples

Use case	Automated action	Use case description	Complexity
Assign an issue to the last assignee on a transition	Assign issue action
Assign issues to your team during a transition	Assign issue action
Automatically assign issues to your team	Assign issue action
Re-assign issues and leave a comment	Add comment action Assign issue action
Update assignee and reporter to facilitate user deletion	Add comment action Assign issue action Update field action

If you still have questions, feel free to refer to our support team.

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