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Use case
In this use case we will automatically set the assignee of the external issue by putting the same value as in the transitioned issue. Afterwards, we will add in a comment the status of the operation response.
Two issues in different instances can be linked if those instances are connected using App links.
Prerequisites
For this use case we need a Connection communicating to the external Jira instance and an Action for executing the update Jira issue operation.
Configuration
Add the Execute remote action post function to the desired transition or create a new transition.
Select action
Choose the previous created action which we named Update issue.
Select connection
The default connection of the selected action should be preselected, which is the External Jira instance.
Update issue fields (optional)
Select the field to be set.
Choose New comment.
Set the value.
Choose Response status.
Related use cases
If you still have questions, feel free to refer to our support team.