Schedule the escalation of overdue issues

Use case

It can be very helpful to add reminders to issues to keep them up to date.

In the following rule, every morning at 01:00 AM, all issues where the due date has been reached are transitioned to the status ESCALATED.

Scheduled trigger

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a Trigger → Scheduled and choose who you want to execute this rule in Run as

Schedule

Choose Days per Week

Interval

Set to Once per day at 1:00 am

JQL selector

Add Selector → JQL Selector

JQL Query

Use the following Expression:

duedate <= now()

Transition issue action

Next to JQL Selector click on Add → Action → Transition Issue

Mode

Choose Transition to status

Status

Choose Escalated

The target status has to be reachable from the current status, otherwise, the action will not be executed.

Enable the rule by clicking on the Enable button →

Screencast

This is how the configuration above should look on your screen

No screencast available at the moment.

Import the example

Import the JSON file below to get started in no time.

JSON

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

{
    "name": "Schedule the escalation of overdue issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daily",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "duedate <= startOfDay()",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "TRANSITION_ISSUE",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "option": "status",
                        "status": "10513",
                        "actingUser": "field_00020"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}

Related use cases

Title	Automated action	Label
Transition affected issues when releasing a version (manually)	Transition issue action
Close epic when stories are done	Transition issue action
Automatically close parent when all sub-tasks are done	Transition issue action	STAFF PICK
Resolve issues when all options of a checklist are checked	Transition issue action
Schedule issues for re-submission	Transition issue action
Schedule the escalation of overdue issues	Transition Issue
Keep the status of parents and sub-tasks in sync	Transition issue action	STAFF PICK
Transition affected issues when releasing a version (automatically)	Transition issue action	STAFF PICK
Transition issues when assigned to a developer	Transition issue action
Automatically close sub-tasks when parent is completed	Transition issue action	STAFF PICK
Re-open issue when a new comment is added	Transition issue action
Close stories when epic is done	Transition issue action

If you still have questions, feel free to refer to our support team.

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