Use case
For the annual access review of applications used in the company and managed as Jira Service Management Assets, we want to create a dedicated task for each application owner to review the people who have access to the application they are responsible for.
Prerequisite
You use Jira Service Management to manage the applications used in your organisation. For this use case, the asset schema in which your applications are organised is called the CMDB. Here, your applications are classified with the object type 'Application' and have at least one custom attribute, 'Application Owner', which is configured and set.
Configuration steps
Get started
To create tickets for each application in our asset database, we utilize the Create Issue post function. As we want to create a separate ticket for each application identified in the database, we configure the Mode* parameter to "Multiple issues based on a text list" and use the getAssetsFromAQL() expression parser function to return all asset keys as a list. The elements of this this can later be used via the %{seed.text} field code.
%{getAssetsFromAQL("objectSchema=CMDB AND objectType=Application")}
Setting the project and issue type context
Select an Issue Type and Project that best suits your needs using the appropriate Issue Type and Project parameters. Ensure that the selected Issue Type is available within the selected Project.
Give the tickets a summary
Since we're creating multiple tickets, we want to differentiate them by including the application name directly in each ticket summary. To do this, we use an expression that dynamically inserts the name of the application for which each ticket is being created. We achieve this by using a field code with the getNameFromAsset()parser function, which converts the asset key from the %{seed.text} field code into the application’s name.
Annual review of %{getNameFromAsset(%{seed.text})}
You can enrich the summary with more information. For example, you might add the current year by including i.e the year() function in an expression like this:
Annual review %{year({system.currentDateTime}, RUN_AS_LOCAL)} of %{getNameFromAsset(%{seed.text})}
Assign the ticket to the application owner
Creating the issue is just the first step. To ensure proper attention, we want to set the application owner as the assignee of the ticket, making them directly responsible for it.
To set the assignee to the to be created issue, click on Add Field and choose Assignee. There we are setting the value of the field based on a parser expression.
To assign the application owner, we can retrieve their information from the asset database using the %{getAttributeFromAsset() expression parser function. We then set the Assignee field of the issue to be created with this data, ensuring the owner is directly responsible for the ticket.
%{getAttributeFromAsset( %{seed.text}, "Application Owner")}
Related Examples
If you still have questions, feel free to refer to our support team.
