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Use case

From time to time it happens that employees leave the company. One important thing to keep in mind is the period after the employee has left the firm where you should figure out how to proceed with his Jira data. One valid way could be to delete the user completely from the system. To not get into trouble when executing those operations, the following help can come in handy. It replaces all affected assignees and reporters so that everything keeps clean. Plus: Issue related users will be informed by a comment!


 Manual trigger

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a Trigger → Manual

No further configuration needed. The rule will only be executed if a user hits the Execute button .

 JQL Selector

Add Selector → JQL Selector


JQL Query*

Use the following Expression:

reporter = nnnnn

nnnnn has to be the user name.

 Update field action

Next to the JQL Selector click on Add → Action → Update field

Field*

Choose Reporter

Update to*

Choose Selected value

Value*

Select the new reporter that should be set.

 Add comment action

Underneath the Update field Action click on Add → Action → Add comment

Comment text*

Due to an employee leave the reporter has been automatically changed.

 JQL Selector

Underneath the first SQL Selector click on Add → Selector → JQL Selector

JQL Query*

Use the following Expression:

assignee = nnnnn

nnnnn has to be the user name.

 Assign issue action

Next to the second JQL Selector click on Add → Action → Assign issue

Assignee*

Choose one of the given options that fit most for you.

 Add comment action

Underneath the Assign issue action click on Add → Action → Add comment

Comment text*

Due to an employee leave the assignee has been automatically changed.

 Screencast

This is how the configuration above should look on your screen



If you still have questions, feel free to refer to our support team.