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Use case
When an issue is rejected, a comment will be added to the current issue mentioning the reporter.
Configuration steps
Target issue*
Select current issue.
Comment text*
Use the following expression:
Hi [~accountid:%{issue.reporter}], this issue has been rejected. Please have a look at it for additional information. Thanks, %{system.currentUser.displayName}
The syntax used for the mention guarantees that a working user mention is added to the comment regardless of personal Atlassian account settings of the mentioned user.
Comment author*
Select current user.
Comment visibility*
For this example we choose unrestricted (all users).
Related examples
If you still have questions, feel free to refer to our support team.