Elapsed time between creation and resolution

Use case

This calculated field returns the elapsed time between the creation of an issue and the time it was resolved.

Configuration

Create a new Calculated Number Field (by JWT) custom field and name it properly.

Providing a description will help you to identify what the custom field does but this step is optional

Parser expression

Add the following parser expression:

Math expression for Calculated number field:

{issue.resolutionDate} != null ? {issue.resolutionDate} - {issue.created} : null

more info...

To achieve this, the following functions are used:

Conditional operator

Display format

Content type

Choose Duration

Duration display format

Choose Long

more info...

For this use case the format duration was chosen since the numeric value is being calculated, a number of milliseconds represents a time duration.

This way the value is represented like 2d 9h 43m instead of a single number.

Check the parameter Use time tracking settings

more info...

By checking this parameter, the duration will be based the number of working hours per day, and the number of working days per week as configured in time tracking, instead of 24 hours per day and 7 days per week.

Add the field to the relevant view screens.

Remember: All calculated fields are read-only and cannot be manually updated on a create or edit screen.

Check the results

Once configured and added to an issue screen, the result will look like this:

Related use cases

Title	Field type	Label
Difference between the current date and the earliest due date	Number
Elapsed time between creation and resolution	Number	STAFF PICK
Highest value out of several fields	Text
Months elapsed	Number
Number of days an issue was in the Open status against a JWT calendar	Number
Number of hours in the current priority	Number
Number of issues in the same version	Number
Number of open subtasks	Number
Number of times a custom field has been changed	Number
Number of times a resolved issue has been rejected	Number
Number of unresolved blocking issues	Number	STAFF PICK
Operate with field values from sub-tasks	Number
Sum of field value from issues in JQL query	Number
Sum of Tempo billable hours	Number
Time left before the issue is due	Number
Total of all story points in an epic	Number	STAFF PICK
Total remaining estimate in an epic (all linked issues)	Number
Total remaining estimate in an epic (no sub-tasks)	Number
Total time logged on an epic	Number