Use case
This calculated field returns the number of days an issue was in the "Open" status considering the configured JWT calendar.
Configuration
Assumption: A custom JWT calendar called "my-calendar" has been defined as follows:
MON - THU { 08:00 - 15:00, 16:00 - 19:30; } FRI { 08:00 - 15:00; }
Create a new Calculated Number Field (by JWT) custom field and name it properly.
Providing a description will help you to identify what the custom field does but this step is optional.
Parser expression
Add the following expression:
timeInStatus("Open", "my_calendar", LOCAL) / {DAY}
Display format
Content type
Choose Number
Number format pattern
Choose
### days
Check the parameter Uninitialized when calculated value is zero
Add the field to the relevant view screens.
Remember: All calculated fields are read-only and cannot be manually updated on a create or edit screen.
Check the results
Once configured and added to an issue screen (a parent issue ), the result will look like this:
Related use cases
If you still have questions, feel free to refer to our support team.