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Features used to implement the example

Example: Set the assignee based on a condition

In this example, the assignee shall be set according to a user picker custom field "Testers" when transitioning a ticket from "To Do" to "In Progress". If a user is set within the field, he should be set as assignee, otherwise the reporter should be set.

This can be done using the Set a field as a function of other fields post function.

The to be parsed is:


Note that:

  • Obviously, a user picker custom field is needed (in this case "Testers")
  • %{00006} is field code for field "Reporter"
  • %{10405} is field code for custom user picker field "Testers". The code might be different in your instance.

Once configured, the transition will look like this:

Other examples of that function