Remind users to resolve inactive issues

As the number of issues grow in your Jira instance, keeping track of unresolved issue might get a bit complicated. Getting an automated reminder to take action on specific issues might be very handy at this point. The following rule will remind the assignees of unresolved issues every Monday at 01:00 am by mentioning them in a comment, stating that the issue that hasn't been updated for more than 30 days.

Scheduled Event

Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.

Add a trigger → Scheduled and choose who you want to execute this rule in Run as*

Schedule*

Choose Days per Week

Interval*

Set to Once per day at 1 00 am and check Monday

JQL Selector

Add Selector → JQL Selector

JQL Query*

Use the following expression:

resolution = Unresolved and updated <= startOfDay(-30)

Add comment

Next to JQL Selector click on Add → Action → Add Comment

Comment's text*

Hi [~%{selector.issue.assignee}],

this issue hasn't been updated for 30 days now.
Could you please take a look at this again?

Cheers!

Activate the rule by clicking on the Activate rule button →

Screencast

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If you still have questions, feel free to refer to our support team.

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Scheduled Event

JQL Selector

Add comment

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