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Example: Set field depending on time passed since issue creation

I want to be able to set a multi-select (Yes/No) field based on whether the creation time is within the last 12 hours so that I can flag in an issue that this is a same day closure. This will be a post-function in the Resolve transition. How can I do the date/time comparison and the setting of the field?

You can do it using Copy parsed text to a field post-function with the following configuration:

Text to be parsed used is:  {00057} - {00009} <= 12 * {HOUR} ? "Yes" : "No"

Note that:

  • {00057} is field code for "Current date and time"

  • {00009} is field code for "Date and time of creation"

Once configured, "Resolved Issue" transition looks like this:

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