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Futures used to implement the example



Example: Set the assignee based on a condition

In this example the assignee shall be set when transitioning a ticket from "To Do" to "In Progress" based on a user picker custom field. When there is a user in this field he should be set as assignee, otherwise the reporter should be set.

For this a user picker custom field and the post funciton Set a field as a function of other fields are needed.



The to be parsed is:

(^$)%{00006}
(.*)%{10405}


Note that:

  • Before configuring the post function, a user picker custom field has to be set up (in this case it's called "Testers")
  • %{00006} is field code for field "Reporter"
  • %{10405} is field code for custom user picker field "Testers". The code might be different in your instance.


Once configured, the transition will look like this:



Other examples of that function

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